Booking information for Chalet Ice
BOOKING TERMS AND CONDITIONS
Please read the booking terms and conditions set out below carefully before booking your
holiday with GeeSki Ltd (‘We’ or ‘Us’) references to ‘You’ and ‘Your’ include the first
named person on the booking and all persons on whose behalf a booking is made or any other
person to whom a booking is added or transferred. By making a booking, the first named
person on the booking agrees on behalf of all persons detailed on the booking that:-
1. He/she has read these terms and conditions and has the authority to and does agree to
be bound by them;
2. He/she is over 18 years of age;
3. He/she is authorised to make the booking on behalf of all persons in the party.
These conditions form the sole basis of Your contract with Us and set out the respective
rights and obligations of both parties.
1. BOOKINGS AND DEPOSITS
To confirm a booking, We require a of payment of £150 per person as a
non-refundable deposit (or full payment if the booking is made within 12 weeks of
arrival). We will then send a confirmation email with an invoice confirming receipt of
the deposit. No contract shall exist until that time. Please check the confirmation
email and invoice carefully as We cannot be held responsible for any inaccuracies not
notified to Us in writing within 7 days of issue. The first named person on the
booking guarantees payment of the full cost of the entire booking.
2. PAYMENTS
Balance of payment on all bookings must be made no later than 12 weeks prior to
arrival. Once the balance payment is made We will send a confirmation email with an
invoice confirming the payment of the balance and guest information packs in
advance of Your holiday. If payment is not received, We reserve the right the cancel
the booking without further notice or reference to You. Deposits will be forfeited and
the cancellation charges, laid out in paragraph 5, will apply.
3. PRICES
All prices are quoted in £’s sterling (GBP). The prices quoted, shown on the GeeSki
website and in supplementary promotional material, are subject to change without
notice. Once Your booking is accepted, We guarantee that the price will not change,
and no surcharges will be added unless You amend Your booking in any way. We are
not able to make reductions in prices once a booking is made and confirmed, even if
special offers become available. Special offers are for new bookings only. You may
not ‘amend’ to take advantage of any discounts or special offers released after You
have already booked. Please see the GeeSki website for a full breakdown of what
is/isn’t included in Your booking.
4. AMENDMENTS BY THE CLIENT
If You wish to change any details of Your booking, please let Us know in writing as
soon as possible. If We are able to accommodate Your request, at our sole discretion,
We will inform You in writing of the new arrangements. Changes involving the
reduction in the number of people on the booking or a reduction in the amount
payable on the booking will be treated as a cancellation by those persons if made
within 12 weeks of Your planned arrival at the chalet. Changes to the outward or
return dates of a holiday will be treated as a cancellation, with the charges, laid out in
paragraph 5, applying.
5. CANCELLATION BY THE CLIENT
If You choose to cancel Your holiday, the first named person on the booking should
notify Us immediately in writing by email. Verbal cancellations cannot be accepted.
Upon receipt of a cancellation, the following charges will apply. Our cancellation
charges increase the closer to Your confirmed departure date that Your written
cancellation is received by Us. The cancellation charge is a percentage of total
price(s) of the element(s) of the booking cancelled. If written cancellation is received
by Us 84+ days before departure We will retain Your deposit for the element(s)
cancelled; if written cancellation is received 29-83 days before departure 50% will be
retained by Us; if cancellation is received 15-28 days before Your departure 70% will
be retained by Us; if written cancellation is received less than 15 days before Your
departure 100% will be retained by Us. It is not possible to make refunds after
departure from the UK for any services not used. Please note that depending on the
circumstances of Your cancellation, You may be able to claim under Your insurance
policy.
6. CANCELLATION BY US
On occasion it may be necessary to amend certain arrangements or cancel them,
which We reserve the right to do at any time. If a major change occurs We will inform
You as soon as possible. If We have to make a major change to an element of Your
booking or cancel one element or more, We will tell You as soon as possible. If there
is time to do so before departure, We will offer You the choice of: (for major
changes) Accepting the changed arrangements; having a refund of all monies paid in
respect of the changed or cancelled element; or accepting an offer of alternative
arrangements of a standard comparable to the element(s) affected from Us, if
available, or paying the price difference for alternative higher value arrangements of
Your choosing (We will refund any price difference if the alternative is of a lower
value). You must notify Us of Your choice within 7 days of the offer. If You fail to do
so We will assume that You have chosen to accept the change or alternative
arrangements. The above sets out the maximum extent of liability We accept for
changes and cancellations and We regret We cannot meet any expenses or losses that
You may incur as a result of change or cancellation. The above options will not be
available if We make a minor change or cancel as a result of Your failure to make full
payment on time or where the change(s) or cancellation by Us arises out of alterations
to the confirmed booking requested by You. Very rarely, We may be forced by “force
majeure” (see section 8. below) to change or terminate all or some of Your booking.
If this situation does occur, We regret We will be unable to make any refunds, pay
You compensation or meet any costs or expenses You incur as a result.
7. CORONOVIRUS
In the event that We have cancel some or all of Your booking for any reason caused
by or arising directly or indirectly from, or in any case associated with, coronavirus or
COVID-19 and its sequel; We will offer You a voucher for the full amount (or %
cancelled) that You have paid for Your booking to be used towards an alternative
holiday with Us of a standard comparable to the element(s) affected from Us, if
available, or paying the price difference for alternative higher value arrangements of
Your choosing (We will refund any price difference if the alternative is of a lower
value), or a full refund for the total cost of Your booking excluding Your deposit. You
must notify Us of Your choice within 7 days of receiving the notification of the offer.
If You fail to do so We will retain all monies paid to Us.
8. FORCE MAJEURE
We regret that We cannot accept liability or pay You any refund, compensation or
meet any costs or expenses You incur where the performance of our contractual
obligations is prevented or affected by 'Force Majeure'. In these booking conditions,
'Force Majeure' means any event which We, or the supplier of the service(s) in
question could not, even with all due care, foresee or avoid. Such events may include
war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or
nuclear disaster, adverse weather conditions, fire, significant risks to human health
such as the outbreak of serious disease at the travel destination or home country and
all events outside of our control. Advice from the Foreign Office to avoid or leave a
particular country may constitute Force Majeure.
9. INSURANCE
It is a condition of booking that You must have purchased at the time of booking Your
own insurance which provides You with adequate cover for the duration of Your
holiday, including off-piste skiing, where required. We can not be held responsible for
any liability, expenses or losses You may incur as a result of having inadequate
insurance.
10. LIABILITY
We do not accept liability of any act or default or omission on the part of any
suppliers of any service that We offer or recommend and over whom We have no
direct control. You will be bound by the operating conditions of all suppliers of the
other services that make up Your holiday. This includes all travel arrangements which
should be made through a reputable provider. Any advice given by Us shall be
accepted entirely at Your own risk.
(1) We have a duty to select the suppliers of the services making up Your booking
with Us with reasonable skill and care. We have no liability to You for the actual
provision of the services, except in cases where it is proved that We have breached
that duty and damage to You has been caused. Therefore, providing We have selected
the suppliers/subcontractors with reasonable skill and care, We will have no liability
to You for anything that happens during the service in question or any acts or
omissions of the supplier, its employees or agents.
(2) We will not be responsible or pay You compensation for any injury, illness, death,
loss, damage, expense, cost or other claim of any description if it results from:-
a) The act(s) and/or omission(s) of the person(s) affected;
b) The act(s) and/or omission(s) of a third party unconnected with the
provision of the services contracted for and which were unforeseeable or unavoidable;
or
c) Unusual or unforeseeable circumstances beyond ours or our supplier(s)
control, the consequences of which could not have been avoided even if all due care
had been exercised; or
d) An event which either suppliers or ourselves could not, even with all due
care, have foreseen or forestalled.
(3) We limit the amount of compensation We may have to pay You if We are found
liable under this clause in the following ways:
a) Loss of and/or damage to any luggage or personal possessions and money,
The maximum amount We will have to pay You in respect of these claims is an
amount equivalent to the applicable excess on Your travel insurance policy because
You are assumed to have adequate insurance in place to cover any losses of this kind.
b) Claims not falling under (a) above or involving injury, illness or death
The maximum amount We will have to pay You in respect of these claims is twice the
price paid by or on behalf of the person(s) affected in total.
(4) It is a condition of our acceptance of liability under this clause that You notify any
claim to ourselves and our supplier(s) strictly in accordance with the complaints
procedure set out in these conditions.
(5) Where any payment is made, the person(s) receiving it (and their parent or
guardian if under 18 years) must also assign to ourselves or our insurers any rights
they may have to pursue any third party and must provide ourselves and our insurers
with all assistance We may reasonably require.
(6) Please note We cannot accept any liability for:
(a) Any damage, loss or expense or other sum(s) of any description which on
the basis of the information given to Us by You concerning Your booking prior to our
accepting it, We could not have foreseen You would suffer or incur if We breached
our contract with You; or
(b) Any business losses.
(7) We will not accept responsibility for services or facilities which do not form part
of our agreement or where they are not advertised on our website. For example any
excursion You book whilst away, or any service or facility which any other supplier
agrees to provide for You.
11. LIMITATIONS OF LIABILITY
In no event shall We be liable to You for any loss or damage exceeding the price paid
for the relevant booking.
12. ACCURACY OF INFORMATION PROVIDED
The description of the chalets in our marketing literature is made in good faith and is
materially accurate, in our opinion. Opinions and artist impressions are invariably
subjective, so We would encourage You to check with Us in advance regarding any
aspect of Your holiday that is of particular importance to Your enjoyment. We will do
our best to accommodate You. Information about the Grand Massif and the Evasion
Mont Blanc Ski Areas and its services are accurate to the best of our knowledge. We
will not be held responsible for changes to those services, as they are beyond our
control.
13. SECURITY
We take the issue of security in our chalets very seriously. You should be aware, that
the chalet may not be locked at all times. There will also be shared access with other
guests. All personal items, including baggage and skis are at all times and
circumstances at Your risk and We are at no time responsible for any loss, damage or
delay to such items.
14. DAMAGE AND BEHAVIOUR BY CLIENTS
We shall be entitled to recover from You for repairs and/or replacements as well as
loss and/or damage caused by Your actions. We will hold You and each member of
Your party jointly and individually liable for any damage or losses caused by You or
any member of Your party. Full payment for such damage or loss must be made prior
to departing from the chalet to either the third party concerned or Us. If You fail to do
so, You will indemnify Us against claims (including legal costs) subsequently made
against Us as a result of Your actions. We reserve the right to apply such claims via
Your credit card. We also reserve the right to terminate, without compensation or
further obligation, Your holiday if it is deemed that Your behaviour is unsociable,
abusive or in any way unacceptable to Us or any other guest.
15. COMPLAINTS AND CLAIMS
As the enjoyment of Your holiday is of utmost importance to Us, We will do our best
to resolve immediately any complaint that is reported to Us or any of our staff in the
chalets. Any complaints made after departure will not be considered. Any complaint
that cannot be resolved during the period of Your holiday, should be detailed in
writing to Us within 28 days from the end of Your holiday by You. Full contact
details are listed on our website and further information will be given to You upon
arrival.
16. GENERAL INFORMATION AND YOUR RESPONSIBILITIES
We reserve the right to have other guests staying at the chalet during Your holiday
unless You specify at the time of booking that You want to book the chalet(s) with
sole occupancy. It is Your responsibility to ensure that You are in possession of a
valid passport with all the necessary visas to allow entry to all of the countries that
You will pass through as part of Your holiday. At this time, people holding full
British or EU passport do not require a visa to visit France. Please note that children
must hold their own passports. Please note that any passengers who are denied entry
as a result of incomplete documentation will not be eligible for a refund. Families
must accept responsibility for the behaviour and welfare of any children in their party.
Every effort is made to ensure safety in our chalet; however if You are taking children
on holiday You do so at Your own risk. Please note that for the comfort and benefit of
our guests, We operate a 'no-smoking' policy in all the chalets. No refunds will be
made for any unused travel, accommodation or meals.
17. ARRIVALS, DEPARTURES AND DELAYS
Our check-in time is between 16:00 and 19:00. Departure time is 10:00. If You have a
late afternoon departure and wish to leave luggage at the chalet, We will provide
space for You to do so. Morning arrivals are subject strictly to prior arrangement and
We reserve the right to make an additional charge. We appreciate that options on
flights may mean You will arrive at the chalet(s) later than 19:00. For arrivals after
21:00, We cannot guarantee a full dinner service, but will endeavour to provide You
with a meal. We regret that We are not in a position to assist clients in the event of a
delay at their outward or homeward point of departure.
18. JURISDICTION
These Booking Terms and Conditions and any agreement to which they apply are
exclusively governed in all respects by English law. Both parties agree that any
dispute, claim or other matter which arises between the parties out of or in connection
with Your contract or booking will be subject to the exclusive jurisdiction of the
Courts of England and Wales.
